By accessing or using our website, you agree to these Terms & Conditions.
Product Information:
We strive to provide accurate information about our products, including descriptions, prices, and images. Due to the artisanal nature of the products, sometimes details could change or look different in the finished product. We reserve the right to modify product information anytime.
Pricing and Payments:
All prices displayed on our website are in Mexican Pesos (MXN) and are subject to change without notice. The total price of your order, including taxes and shipping fees, will be displayed during checkout. We accept various payment methods and all transactions are processed securely.
Order Confirmation:
After placing an order, you’ll receive an order confirmation email containing the details of your purchase. This email serves as acknowledgment that we have received your order but does not guarantee acceptance or availability of the product.
Order Cancellation:
If you wish to cancel your order, please reply to the order confirmation email or WhatsApp (LINK) us with your order number as soon as possible. We can cancel orders as long as they haven’t been shipped yet.
Delivery:
We offer delivery services within Mexico. Please see the Delivery & Dispatch (LINK) page for more details on shipping, timeframes, fees, and tracking.
Returns and Refunds:
We want you to be delighted with every purchase. If you are not satisfied for any reason, please tell us. Our Returns & Refunds page (LINK) has detailed instructions and conditions.
Intellectual Property:
All content on our website, including images, logos, text, and product descriptions, is protected by intellectual property rights and is owned by Somos Luz. Nobody is permitted to use, reproduce, or distribute any of our content without prior written consent.
Limitation of Liability:
We strive to provide accurate and reliable information on our website. However, we are not liable for any errors, inaccuracies, or omissions in the content. We are also not responsible for any damages or losses resulting from the use of our website or the products purchased from us.
Governing Law:
These Terms & Conditions are governed by and construed in accordance with the laws of Mexico. Any disputes arising from the use of our website or the interpretation of these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in Mexico.
Please review our Privacy Policy (LINK) for information on how we collect, use, and protect your personal data.