At Somos Luz, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, share, and protect personal information we obtain through our website [website name] and any e-commerce transactions made through our Woocommerce platform. By using our services, you agree to the terms outlined in this privacy policy.
Information we collect
We collect personal information when you register on our website, make a purchase, complete a contact form, subscribe to our newsletter, or interact with us in any other way. The personal information we collect may include, among others:
Name and surname
Email address
Shipping address
Phone number
Payment information (e.g., credit/debit card numbers)
Demographic information (such as age, gender, and location)
Use of collected information
We use the collected personal information for the following purposes:
Process and fulfill your product or service orders
Keep you informed about the status of your orders
Provide customer support and assistance
Personalize your experience on our website
Send you marketing communications and promotions (with your consent)
Improve our products, services, and platform
Comply with our legal obligations and resolve any disputes
Sharing information with third parties
We do not sell or rent your personal information to third parties. However, we may share your information with third parties under the following circumstances:
Service providers: We work with trusted third parties who provide services related to the operation of our website, such as payment processors, shipping providers, email marketing services, among others. These third parties only have access to the information necessary to perform their functions and are obligated to maintain the confidentiality of such information.
Legal compliance: We may disclose your personal information if we believe in good faith that it is necessary to comply with a legal obligation, protect our legal rights, or respond to a valid request from authorities.
Information security
We implement security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. However, please be aware that no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of information transmitted through our website.
Your rights
You have the right to access, correct, update, and delete your personal information stored in our database. If you wish to exercise any of these rights, please contact us through the channels provided at the end of this privacy policy.
Cookies and similar technologies
We use cookies and similar technologies to enhance your experience on our website. You can configure your browser to reject cookies, but this may limit some site functionalities.
Links to third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of such sites and recommend reading their respective privacy policies.
Changes to this privacy policy
We may update this privacy policy occasionally to reflect changes in our privacy practices. We recommend reviewing this policy periodically to stay informed about how we protect your personal information.
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through:
contact@somosluz-com
Thank you for trusting [website name]. We are committed to protecting your privacy and ensuring your experience on our site is secure and satisfactory.
Somos Luz Team